A Hinglish AI voice agent for Indian calls.
It keeps up when callers mix languages.
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- Understands mixed speech
- Speech recognition tuned for mixed languages and Indian accents, so 'kal tak delivery ho jayegi?' is heard as one question.
- Moves with the caller
- Set Hindi and English as the two languages, and the agent leans whichever way the caller leans.
- Tested before launch
- Run scenarios with callers who switch mid-sentence, and fix what fails before a customer hears it.
How it works. From your list to a logged outcome.
- 1
Set the languages
Choose Hindi and English as the primary and secondary languages, and say in the response guidelines that the agent should mirror the caller.
- 2
Write for the ear
Keep product names, numbers and everyday English words in English, the way your callers say them. Variables such as {{callee_name}} fill in from your list.
- 3
Test the switch
Make test calls and run scenarios where the caller starts in English and moves to Hindi, or the other way round.
- 4
Launch and review
Each call is logged with its recording, transcript, outcome and sentiment. Rate calls and ship fixes as a new agent version.
A real call. Honest about being AI.
The voice sounds human, and the agent says it's an AI assistant in its first line. It keeps to your script, hands over to a person when asked, and logs what happened.
- The outcome and next step
- The recording and transcript
- The answers it captured
- How the caller felt
Tara, AI assistant
Abandoned cart, in Hinglish. An example call.
- TaraHi Neha, main Tara, Kesar Kitchenware ki AI assistant. Aapne cart mein ek pressure cooker chhoda tha. Koi doubt tha kya?
- CallerActually haan, I wasn't sure ki yeh induction pe chalega ya nahi.
- TaraHaan, yeh model induction aur gas dono pe chalta hai. Checkout link WhatsApp pe bhej doon?
- CallerHaan, send kar do. Main abhi order kar leti hoon.
- TaraSent. Aapka cart link mein saved hai. Thank you, Neha.
What you get. Everything the call needs.
- Switching in both directions
- Callers can move from English to Hindi and back, mid-sentence or mid-call, and the agent keeps up.
- Indian voices
- Pick a named Indian voice from the library, and play the samples before you choose.
- A script with branches
- A step-by-step script with if/then branches keeps the call on track, however the caller words things.
- Knowledge base answers
- Answer side questions from your website, FAQs and price lists. The retrieval tester shows what the agent will say.
- Handover to your team
- Transfer on keywords, intent or a request for a person, with the call logged and transcribed.
- Sentiment and outcomes
- Each call gets an outcome, sentiment and extracted fields, ready to send to your CRM.
Why a Hinglish AI voice agent sounds right. Callers rarely stick to one language.
Code-switching means moving between languages inside a conversation, or inside one sentence. On Indian calls it sounds like Mera refund kab tak aayega? or Can you send the link on WhatsApp, abhi? An agent that expects one language at a time makes people repeat themselves, and a pure-Hindi script can sound stiff to a caller who just said refund in English.
Read more about code-switching →, or our guide to building Hinglish voice agents →.
Writing a Hinglish script. Habits that keep it natural.
Hinglish isn't one fixed mix. Some callers lean towards Hindi, others towards English. Write for the middle and let the agent follow.
- Open in the language most of your customers use, then mirror the caller
- Keep everyday English words in English: order, refund, EMI, delivery, link
- Say amounts the way people do, in thousands and lakh
- Repeat dates and amounts back to confirm them
- Test with a fast talker, an interrupter and someone who switches mid-sentence
Where teams use it.
- Lead qualificationQualify every new lead with Kallix AI voice agents. Call ad, website and missed-call enquiries right away, ask your questions and book the next step.Use case
- Outbound salesAI outbound calling for sales teams with Kallix AI. Call past enquiries and customers, answer questions, book meetings and sync every outcome to your CRM.Use case
- Abandoned cart recoveryRun abandoned cart recovery calls with Kallix AI. Call shoppers who left at checkout, answer their questions and send a fresh checkout link on WhatsApp.Use case
- Customer supportResolve FAQ, order and ticket status calls with Kallix AI voice agents that answer 24×7 in Hindi, English and Hinglish, and escalate with a summary.Use case
- Payment remindersRun polite EMI and payment reminder calls with Kallix AI. Record promises to pay, send payment links on WhatsApp and pass disputes to your collections team.Use case
- Appointment bookingLet customers book, reschedule or confirm by phone with Kallix AI. Agents sync with Google Calendar or Calendly and send reminder calls and WhatsApp notes.Use case
- E-commerce and D2CAI voice agents for ecommerce and D2C that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid, synced to your store.Industry
- Fintech and wealthAI voice agents for fintech that follow up on pending KYC, remind users before SIP and mandate dates, activate new accounts and answer support calls 24×7.Industry
- Real estateAI voice agents for real estate that call every enquiry within minutes, book site visits, cut no-shows and revive old leads in Hindi, English and Hinglish.Industry
- EducationAI voice agents for education that qualify course enquiries, book counselling, remind families about fees and chase applications in Hindi and English.Industry
Questions, answered.
More on the FAQ page, or write to us.
An AI agent that holds phone calls in Hinglish, the mix of Hindi and English many people in India use every day. It understands callers who switch languages mid-sentence and replies in the same register.
Kallix's speech recognition is tuned for mixed languages and Indian accents, and the agent switches when the caller does. Try it yourself: make a test call from your browser and change language halfway through a sentence.
Yes. Set Hindi and English as the primary and secondary languages, and the agent follows the caller into either one.
Calls where your customers already talk this way: lead callbacks, cart and order calls, EMI reminders, support lines and appointment booking. Listen to a few of your own team's calls; if customers mix languages, the agent should too.
No. Every call is ₹4.80 a minute, all in, billed in 30-second pulses, whether it's in Hindi, English or Hinglish. You get ₹500 in free credits on sign-up.
Yes. Every Kallix agent says it's an AI assistant in its first line and offers a person when asked. That's Kallix policy on every call.
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₹500 in free credits when you sign up. ₹4.80 a minute after that.