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AI voice agents for ecommerce and D2C: Confirm the order before it ships.
Save the delivery before it returns.

AI voice agents that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid.

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Works with the tools you already use

  • Shopify
  • WooCommerce
  • Shiprocket
  • WhatsApp Business
  • Google Sheets
  • Zapier
  • Make
  • Slack

The calls e-commerce and D2C teams hand to Kallix.
Pick one to see how it runs.

Each starts from your systems, ends in a clear outcome, and hands over to your team when a person is needed.

Call new cash-on-delivery orders, confirm the item, amount and address, and let buyers confirm or cancel by voice or keypad.

Shopify or WooCommerce

New COD order

Priya calls

Hinglish

  • Confirms items and address
  • Checks a good delivery time
  • Offers to pay online

  • Confirms

    Order confirmed

  • Wrong address

    Address updated

  • Cancels

    Cancelled before dispatch

Tracked as Order confirmed, with the recording and transcript, and synced to your CRM.

Built for the rules of e-commerce and D2C.
And every call on the record.

Calling windows, consent and data handling are set per campaign, and every call is recorded and transcribed for review.

  • Order calls and offer calls

    Calls about an order the buyer placed are different from offer calls. TRAI's commercial-communication rules treat promotional calls more strictly, so keep cart and offer campaigns to buyers who have consented, and respect DND preferences.

  • Buyer data

    Names, phone numbers and addresses are personal data under the DPDP Act. Kallix is built to support DPDP Act requirements: send only the order fields a call needs. Agents honour do-not-call requests on the call.

  • Payments stay on your checkout

    Don't collect card details or OTPs by voice. Send a payment link on WhatsApp so the payment happens on your own checkout.

What you can track

  • COD orders confirmed
  • Orders cancelled before dispatch
  • Address corrections captured
  • Delivery reattempts requested
  • Prepaid links sent
  • Best time to call

General information, not legal advice. Check the rules that apply to your business.

Go deeper by use case

E-commerce and D2C, answered.

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Push each order through the REST API, or connect Shopify or WooCommerce through Zapier or Make. The agent calls within the windows you set and sends the result back by webhook, so your team can ship, hold or cancel.

Yes. The agent understands spoken answers and keypad (DTMF) input, so a buyer can say 'haan' or press a key to confirm.

The agent asks why the delivery failed and captures a new date, a corrected address or a cancellation. It sends this to your systems by webhook, so your shipping team can act on it in Shiprocket or your courier panel.

Two concurrent calls are included. Add more parallel lines at ₹999 per month each for peak periods, and set retries and calling windows for each campaign.

Only if you add it to the script. You can offer a prepaid option or a related product after the order is confirmed, and check how it sounds with test suites before launch.

Put an agent on the line. Hear one call you in under a minute.

Try a live agent on your own phone, or book a demo and we'll walk you through the platform with your use case.

Book a demoTry Kallix