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Agent studio

Describe the call, get a working agent. Then shape every line, voice and version.

Start from a template or tell Kallix in plain words what the call should achieve. Kallix drafts the script, branches and FAQs, and you refine them, choose a voice, attach knowledge and place a test call from your browser.

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  • Drafted from your brief

    Describe the agent in plain words and Kallix writes the first message, objective, script and FAQs for you to edit.

  • Speaks like your callers

    Set a primary and secondary language. The agent switches when the caller does, in Hindi, English, Hinglish and more.

  • Every change is a version

    Publish a new version with a changelog, test it against the last one and roll back whenever you need to.

Script and actions

Tell it what to say and what to do. Sections, branches, FAQs and follow-up actions.

Each agent is built from clear sections: first message, objective, response guidelines, a step-by-step conversation script with if/then branches, and FAQs. Every FAQ is a trigger, a response and an action, so a question can lead to a booking, a transfer or a WhatsApp message after the call.

  • First message, objective and response guidelines
  • Step-by-step script with if/then branches
  • FAQs as trigger, response and action
  • Actions such as booking, transfer and WhatsApp

Call behaviour

Ready for the messy parts of real calls. Interruptions, silences, voicemail and keypad input.

Callers talk over the greeting, go quiet or press keys, and some calls reach voicemail. Set how the agent handles each moment, from idle prompts and fallback lines to a warm transfer when the caller asks for a person.

  • Greeting ready before the caller picks up
  • Interruption, silence and idle handling
  • Voicemail and IVR detection, keypad input
  • Do-not-call requests honoured during the call

Versions

Ship changes as versions, not guesses. Test, publish and roll back from one place.

Every edit is saved as a new version with a changelog. Run your test suite against it, place a test call from the browser and publish when you're happy. If a change slips, roll back to the last good version.

  • A changelog for every version
  • Test calls straight from the browser
  • Run test suites against any version
  • Roll back to an earlier version

Capabilities

Everything in agent studio. In one place, for your whole team.

  • Templates

    Start from a ready template and adapt the script, voice and variables to your business.

  • Draft from plain words

    Describe the call you need. Kallix drafts the first message, objective, script and FAQs.

  • Voice library

    Named Indian and international voices, each with a sample you can play before you choose.

  • Language switching

    Set a primary and secondary language. The agent follows when the caller switches.

  • Custom variables

    Use {{callee_name}}, {{company}}, {{due_amount}} and your own fields, filled for each contact.

  • Attached knowledge

    Attach knowledge bases so answers come from your website, documents and price lists.

  • Warm transfer

    Hand the call to a person on your team when the caller asks or a rule matches.

  • Voicemail, IVR and keypad

    Detect voicemail and IVR menus, and read keypad (DTMF) input when callers press keys.

  • Inbound on or off

    Switch inbound answering on for any agent and route a number to it in the dashboard.

FAQ

Questions, answered.

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No. Start from a template, or describe the call in plain words and Kallix drafts each section for you. You can then edit any line in the studio.

Hindi, English, Hinglish and more. You set a primary and a secondary language, and the agent switches when the caller does.

Yes, always. Every Kallix agent introduces itself as an AI assistant and offers to connect the caller to a person.

Yes. Add custom variables such as {{callee_name}} or {{due_amount}} to the script. They fill in from your contact list, or from the API when a call starts.

Your edits are saved as a new version with a changelog. Test it, publish when you're ready, and roll back to an earlier version at any time.

Yes. Place a test call from your browser, or run a test suite of scenarios against the version you're working on.

Keep exploring

Works with the rest of the platform.

Put an agent on the line. Hear one call you in under a minute.

Try a live agent on your own phone, or book a demo and we'll walk you through the platform with your use case.

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