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AI voice agent testing and evals: Test every version before callers hear it. Scenarios, simulations and a clear pass or fail.

Write the situations your agent must handle, or upload them as a file. Run the suite against any version, see pass or fail for each scenario and rerun after every change, then go live once the results look right.

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  • Test suites

    Sets of scenarios you write or upload, kept with the agent and ready to rerun.

  • Simulated conversations

    Watch the agent handle a simulated caller, turn by turn, before it goes live.

  • Version against version

    Run the same suite on a new version and the live one, and compare the results.

Scenarios

Write down what good looks like. Then check it on every version.

A scenario describes a caller and what should happen: someone interrupts the greeting, switches to Hindi mid-call or asks for a person. Write scenarios in the dashboard or upload a file, and group them into a suite for each agent.

  • Write scenarios or upload them as a file
  • Group scenarios into a suite per agent
  • Cover interruptions, language switches and transfers
  • Include do-not-call and out-of-scope questions

Simulation

Hear the call before anyone picks up. Simulated conversations and browser test calls.

Run simulated conversations to see how the agent responds at every turn. Then place a test call from your browser and hear the voice, the pacing and the handover for yourself.

  • Simulated conversations with a full transcript
  • Test calls from your browser
  • Check voice, language and pacing
  • No phone number needed for browser tests

Regression checks

Change one thing without breaking another. Rerun the suite after every edit.

When you change a prompt or a knowledge base, rerun the suite against the new version. Compare pass and fail with the version that's live, publish when it holds up and roll back if a later change slips.

  • Rerun suites after every change
  • Compare results across versions
  • Publish when the suite passes
  • Roll back to the last good version

Capabilities

Everything in testing and evals. In one place, for your whole team.

  • Test suites

    Scenarios grouped for each agent, ready to run.

  • Scenario upload

    Bring scenarios in from a file instead of typing each one.

  • Simulated calls

    See the agent handle a conversation before it goes live.

  • Pass or fail

    A clear result for each scenario, with a note on what happened.

  • Version comparison

    Run the same suite on two versions and compare.

  • Browser test calls

    Talk to your agent straight from the dashboard.

FAQ

Questions, answered.

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A set of scenarios for an agent. Each scenario describes a caller situation and the expected behaviour, and the suite reports pass or fail for each one.

No. Upload scenarios from a file, then edit or add to them in the dashboard.

Before you go live and after every change. Run the suite against the new version and compare it with the version that's live.

A simulated conversation runs the agent against a simulated caller so you can review each turn. A test call lets you talk to the agent yourself from your browser.

You decide when to publish. We recommend fixing the failing case, rerunning the suite and going live once the results look right.

Keep exploring

Works with the rest of the platform.

Put an agent on the line. Hear one call you in under a minute.

Try a live agent on your own phone, or book a demo and we'll walk you through the platform with your use case.

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