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AI call analytics, recordings and call logs: Know what happened on every call. And what to change before the next one.

Each call lands in the log with a recording, transcript, duration, cost and disposition. Analytics turns those calls into connect rate, bookings, spend and the best time to call, by agent and by campaign.

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  • An outcome for every call

    A disposition from a catalogue of about 20, such as booked, promise to pay or not interested.

  • Trends you can act on

    Connect rate, bookings and spend, with the change against the previous period.

  • Calls in progress

    A live view of the calls happening right now, with alerts when something needs you.

Call log

Every call, recorded and transcribed. With the outcome and the details captured.

Open any call to play the recording, read the transcript and see its duration and cost. Kallix tags each call with a disposition, a sentiment and the fields the agent captured, like a promised payment date or a preferred visit slot.

  • Recording and full transcript per call
  • Duration and cost on every call
  • Disposition and sentiment for each call
  • Extracted fields such as dates and amounts

Best time to call

Find the hours your callers answer. By IST hour and by weekday.

Analytics shows when calls connect, broken down by IST hour and weekday. Use it to set calling windows for your next campaign, and compare results by agent and by campaign.

  • Best time to call by hour and weekday
  • Talk-time buckets and where calls end
  • Results by agent and by campaign
  • Period-over-period change on key numbers

Improve

Turn call patterns into better agents. Rate calls, then review suggested changes.

Rate calls and leave feedback as you review them. Kallix suggests prompt and knowledge-base changes from that feedback and from call patterns. Ship them as a new version, compare it with the last one and roll back if needed.

  • Rate calls and leave feedback
  • Suggested prompt and knowledge-base changes
  • Ship changes as a new version
  • Compare versions and roll back

Capabilities

Everything in analytics and call logs. In one place, for your whole team.

  • Recordings

    Listen to any call straight from the log.

  • Transcripts

    Read the full conversation, turn by turn.

  • Dispositions

    About 20 outcomes, from booked to wrong number.

  • Sentiment

    See how each call went and how sentiment moves over time.

  • Extracted fields

    Dates, amounts and answers the agent captured, ready to sync.

  • Cost and spend

    Cost per call and total spend for any period.

  • Best time to call

    Connect rate by IST hour and weekday.

  • Live view

    Calls in progress, as they happen.

  • CSV export

    Export calls and results for your own reports.

FAQ

Questions, answered.

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The recording, transcript, duration, cost, a disposition, sentiment and any fields the agent extracted.

Outcomes from a catalogue of about 20, such as booked, callback requested, promise to pay, not interested, wrong number and do not call. Every call gets one, so you can filter and count them.

Yes. Analytics can be split by agent and by campaign, with the change against the previous period.

Yes. Export calls and analytics as CSV, or pull results through the API and webhooks.

Yes. The live view shows calls in progress, and alerts and notifications tell your team when something needs attention.

Rate calls and leave feedback. Kallix suggests prompt and knowledge-base changes from your feedback and call patterns, and you ship them as a new version.

Keep exploring

Works with the rest of the platform.

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