AI COD confirmation and NDR calls: Confirm every COD order before it ships.
Then follow up on every failed delivery.
Tara, AI assistant
COD confirmation, in Hinglish. An example call.
- TaraHello, main Tara bol rahi hoon, Kartly ki AI assistant. Aapne kal ₹1,299 ke running shoes ka cash-on-delivery order kiya tha. Kya main ise confirm kar doon?
- CallerHaan, confirm hai. Par address mein flat number galat hai, B-204 hai, B-402 nahi.
- TaraThank you for telling me. Maine address B-204 update kar diya hai. Kya aap prepaid karna chahenge? Main WhatsApp par link bhej sakti hoon.
- CallerNahi, COD hi theek hai.
- TaraBilkul. Aapka order confirm hai aur do-teen din mein deliver ho jayega. Updated address ki details WhatsApp par bhej rahi hoon.
How it works. From trigger to outcome in 4 steps.
- 1
An order is placed
Your store or order system pushes each COD order to Kallix by API, Zapier or Make, with the items, amount and address as variables.
- 2
The buyer gets a call
The agent reads back the order and address and asks the buyer to confirm. Buyers can answer by voice or with a keypad press.
- 3
Confirm, fix or cancel
Each call ends as confirmed, cancelled or address updated, with any corrected landmark, pincode or phone number saved as fields.
- 4
Your store updates
Webhooks send the result to your store so confirmed orders ship and cancelled ones don't. Failed deliveries come back in for an NDR call.
What you can track. On every call.
Each call ends with an outcome, a recording and a transcript, logged against the contact and sent on to your CRM.
- Orders confirmed
- Orders cancelled before dispatch
- Addresses corrected
- Re-attempts requested
- Switches to prepaid
- Connect rate
Everything this call needs.
- COD confirmation
- Confirm the order, amount and address before you pay for shipping, and cancel the orders buyers didn't mean to place.
- Address correction
- The agent asks for a landmark, an alternate number or the right pincode, and saves it as a field your team can pass to the courier.
- NDR re-attempts
- When a delivery fails, call the buyer to learn why, agree a new day and record the re-attempt request.
- Prepaid nudges
- Offer the switch to prepaid on the call, and send the payment link on WhatsApp once it ends.
- Keypad input
- Buyers can press 1 to confirm or 2 to cancel, which helps on noisy lines. Spoken answers work too.
- Ready for sale days
- Add concurrent lines for sale days so confirmation calls keep up with orders, with calling windows and retries you set.
Where teams use it.
- E-commerce and D2CAI voice agents for ecommerce and D2C that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid, synced to your store.Industry
- Home servicesAI voice agents for home services that book jobs, confirm technician visits, renew AMCs and follow up on quotes in Hindi, English and Hinglish, 24×7.Industry
- Hospitality and travelAI voice agents for hospitality and travel that answer reservation calls, confirm stays, follow up on enquiries and collect guest feedback, day and night.Industry
Questions, answered.
More on the FAQ page, or write to us.
A COD confirmation call is a short call to a customer who chose cash on delivery, made before the order ships, to confirm they still want it, check the address and offer to pay online. An AI agent can make these calls minutes after the order, and orders nobody confirms can be held to help cut returns.
NDR stands for non-delivery report: the courier tried to deliver and couldn't. Kallix calls the buyer to find out why, fixes the address, number or slot, and records a re-attempt request for your team or shipping platform.
As soon as your store sends the order to Kallix by API, within the calling window you set. Orders placed late at night are called the next morning.
Yes. The agent accepts keypad (DTMF) input, so buyers can press a key to confirm or cancel. It still understands spoken answers in Hindi, English, Hinglish and more.
Kallix sends each outcome and any corrected fields to your store, order system or Google Sheet through signed webhooks and the REST API. Zapier and Make work too if you'd rather not write code.
Yes. The same flow confirms home service visits, hotel stays and travel bookings, or any order that needs a quick yes before you commit staff or stock.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.