AI voice agent FAQs: Questions, answered. In plain words.

Kallix is a voice AI platform for India's phone-first businesses. You build, test and run AI agents that make and answer phone calls in Hindi, English, Hinglish and more, with WhatsApp follow-ups, CRM sync and analytics built in.

Growth, sales, collections, operations and support teams at Indian businesses, from small firms to large enterprises, that depend on the phone. Kallix also works for teams in the UAE, Europe, Australia and the US.

Qualify leads, book appointments, remind people about payments, confirm orders, answer questions and run surveys. It can also send a WhatsApp follow-up, update your CRM and transfer the call to a person on your team.

Yes, always. Every Kallix agent says it's an AI assistant at the start of the call and offers to connect the caller to a person.

You can build and test an agent the same day you sign up. Go live once you're happy with your test results.

Yes. You build, test and run agents in the dashboard. If you'd like help with your first agents, our guided launch add-on pairs your team with Kallix conversation designers who build, test and tune them with you, then hand over.

Kallix is built by Kallix Labs Private Limited, founded in 2026 and based in Noida, Uttar Pradesh, India.

Start from a template or describe the call in plain words, and Kallix drafts the first message, objective, guidelines, script and FAQs. Edit any section, choose a voice, attach a knowledge base and place a test call from your browser.

Yes. Campaigns call your contact lists within the calling windows you set, and inbound numbers route callers to an agent 24×7.

Attach a knowledge base built from your website, documents and CSVs. The retrieval tester shows what the agent will answer before any caller asks.

Yes. Set transfer rules on keywords, intent or the caller asking for a person, and the agent makes a warm transfer to your team.

Run test suites of scenarios against any version, review simulated conversations and place test calls from your browser. Rerun the suite after every change.

Kallix saves the recording, transcript, disposition, sentiment and extracted fields. Webhooks can then update your CRM, send a WhatsApp follow-up or alert your team.

Yes. Agents detect voicemail and IVR menus, read keypad (DTMF) input, and handle interruptions and silences during the call.

Hindi, English, Hinglish and more. If you need a particular language, ask us on a demo call and we'll show you what's available.

Yes. Set a primary and a secondary language, and the agent switches when the caller does, for example from English to Hindi.

Yes. Agents understand and reply in the natural mix of Hindi and English that many callers use.

Browse the voice library in the agent studio. It has named Indian and international voices, each with a sample you can play before you choose.

Agents use natural-sounding voices and handle interruptions, pauses and silences. Place a test call from your browser to hear one for yourself.

Yes. Each agent has its own voice and language settings, so a payment reminder agent and a support agent can sound different.

₹4.80 per minute, and that covers everything a call uses except GST: the voice, speech recognition, the language model, Indian call minutes and telecom operator charges. Phone numbers and concurrent calls beyond the two included are billed separately.

By talk time, counted in 30-second pulses of ₹2.40, and a pulse you start counts in full. A 70-second call is billed as 90 seconds, or ₹7.20. Many providers bill in 60-second pulses instead, which would make the same call ₹9.60. Our pricing page explains the difference.

No. Kallix bills connected talk time only, so calls that aren't answered cost nothing.

Two concurrent calls are included. Each extra concurrent call is ₹999 per month.

Phone numbers → are billed separately, from ₹499 a month per number, billed every three months. You'll see every available number and its rate in the dashboard.

Top up a prepaid wallet in the dashboard, and call charges are deducted as you go. You can also redeem coupons.

No. All prices exclude GST, which is charged at 18%.

Yes, on every call. The agent introduces itself as an AI assistant and offers to connect the caller to a person.

Kallix is DPDP Act compliant. Your business is the data fiduciary and Kallix is your data processor, working on your instructions. Call data is stored and processed in India, you choose how long recordings and transcripts are kept, and a data processing agreement is available on request. Your business remains responsible for consent to call each contact.

Yes. Kallix follows TRAI's rules for commercial calls: every number is checked against the DND register before a campaign dials, automated calling is declared for the numbers Kallix provides, your numbers are whitelisted with Truecaller and the telecom operators, and campaigns call only in the IST windows you set. For loan recovery calls, RBI allows 8 am to 7 pm. Your business keeps its DLT registration and its customers' consent.

The agent acknowledges the request, ends the call politely and marks it with the do not call disposition, so you can keep that number out of future campaigns.

Yes. Each call has a recording and transcript in your call log. You can add a recording notice to the agent's first message.

Call data is stored and processed in India, encrypted in transit and at rest, and reached only through your login or the API, with role-based access for your team. Webhooks are signed so you can check each one came from Kallix. Our security and trust page explains more.

Write to privacy@kallix.in with any question about personal data, access or deletion requests.

Yes. A REST API covers agents, calls, campaigns, contacts and results.

Call started, call ended and call analysed. Use them to update your CRM, trigger a WhatsApp follow-up or alert your team.

Every webhook is signed. Check the signature before you trust the payload; our documentation shows how. The test button in the dashboard sends a sample event to your endpoint.

Yes. Call the API with the agent, the phone number and any custom variables, such as {{callee_name}} or {{due_amount}}, and Kallix places the call.

Yes. Push contacts and their variables into a campaign as they arrive in your system, instead of uploading a CSV.

Yes, through webhooks and the API. Send results to HubSpot, Zoho CRM, Salesforce, LeadSquared, Freshsales or Google Sheets, directly or through Zapier and Make.

Our documentation has guides and the API reference. You'll find it under Resources in the site menu.