AI feedback calls for NPS and CSAT surveys: Hear from customers who never fill forms.
Then act on what they tell you.
Diya, AI assistant
Post-service feedback, in Hinglish. An example call.
- DiyaNamaste, main Diya bol rahi hoon, Tidyhome ki AI assistant. Kal aapke ghar deep cleaning hui thi. Kya aap do chhote sawaalon ka jawab denge?
- CallerHaan, puchiye.
- Diya0 se 10 mein, aap Tidyhome ko friends ko recommend karne ke liye kitna score denge?
- CallerSaat. Cleaning achhi thi, but team ek ghanta late aayi.
- DiyaThank you, Rohit ji, yeh feedback important hai. Main late arrival ka note team ko bhej rahi hoon. Agar aap chahein toh ek manager kal aapko call kar sakte hain.
How it works. From trigger to outcome in 4 steps.
- 1
A service is complete
Your system sends the customer to Kallix by API or CSV once an order is delivered, a visit ends or a ticket closes.
- 2
A short feedback call
The agent asks your questions in order, takes a score by voice or keypad and asks why in the customer's own words.
- 3
Scores become data
Each answer is saved as a field alongside the call's sentiment, so you can compare results by campaign and over time.
- 4
Close the loop
Low scores reach your team through webhooks for a callback from a manager. Happy customers can get a review link on WhatsApp.
What you can track. On every call.
Each call ends with an outcome, a recording and a transcript, logged against the contact and sent on to your CRM.
- Surveys completed
- NPS and CSAT scores
- Top reasons
- Caller sentiment
- Low-score follow-ups
- Connect rate
Everything this call needs.
- NPS and CSAT
- Ask a 0 to 10 or 1 to 5 question by voice or keypad, and save the score as a field you can export.
- The reason behind the score
- The agent asks a follow-up in plain words and captures the reason, so you get more than a number.
- In the customer's language
- Customers answer in Hindi, English, Hinglish and more, and the agent switches when they do.
- Alerts on low scores
- Send low scores and negative sentiment to Slack or your CRM through webhooks, so someone can call back the same day.
- Review requests on WhatsApp
- Send a review or referral link on WhatsApp to customers who rate you highly.
- Export and analyse
- Export scores, reasons and transcripts as CSV, or send them to Google Sheets after every call.
Where teams use it.
- HealthcareAI voice agents for healthcare that book appointments, confirm visits, win back no-shows and collect feedback for clinics and hospitals, 24×7.Industry
- Hospitality and travelAI voice agents for hospitality and travel that answer reservation calls, confirm stays, follow up on enquiries and collect guest feedback, day and night.Industry
- Home servicesAI voice agents for home services that book jobs, confirm technician visits, renew AMCs and follow up on quotes in Hindi, English and Hinglish, 24×7.Industry
- E-commerce and D2CAI voice agents for ecommerce and D2C that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid, synced to your store.Industry
Questions, answered.
More on the FAQ page, or write to us.
Some customers would rather talk than type, and a short call can ask why, not just for a score. A call also reaches people who don't open survey emails or links.
Keep it short: one score question, one 'why' and an optional follow-up. You set the script, and the agent ends the call politely once the questions are done.
Yes. The agent accepts keypad (DTMF) input for scores, and also understands spoken answers such as 'aath' or 'eight'.
The score and reason are saved on the call and sent to your team through webhooks, for example to Slack or your CRM. The agent can also offer a callback from a manager.
Keep calls short, call only within the windows you set and respect opt-outs. The agent records do-not-call requests, and Kallix honours them in future campaigns.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.