Slack AI voice agent integration.
Your team hears about the calls that matter.
Kallix and Slack share
- Alerts for hot leads
- Disputes and complaints
- Only the calls that matter
- Context in the message
Connects through webhooks, REST API, Zapier or Make
What Kallix and Slack do together.
- Alerts for hot leads
- Post a message when a call ends as booked or the caller asks for a salesperson, with their name, number and answers.
- Disputes and complaints
- Send disputes, already-paid claims and negative sentiment to a channel your team checks, so someone can follow up quickly.
- Only the calls that matter
- Filter on outcome, sentiment or any captured field in Zapier, Make or your code, so each channel gets the calls meant for it.
- Context in the message
- Include the outcome, the fields that matter and the transcript, so whoever picks it up can act without opening another tool.
Jobs it helps with.
- Hot leads to salesTell your sales channel the moment a qualified lead wants to talk, with their answers attached.Use case
- Disputes to collectionsFlag disputes and already-paid claims from collection calls to your team lead for a quick check.Use case
- Escalations to supportPost unhappy callers and unresolved issues to your support channel so a person calls back.Use case
Connect Slack. In 4 steps.
- 1
Decide what goes where
List the outcomes your team must hear about, such as booked, dispute or do not call, and the channel for each.
- 2
Connect Slack
Add Slack as a step in Zapier or Make, or create a Slack incoming webhook if you're writing your own code.
- 3
Catch Kallix's webhook
Point Kallix's call webhooks at your Zap, scenario or server, and press the test button to send a sample event.
- 4
Filter and format
Filter on the outcome, write the message with the fields your team needs, then check it against a few live calls.
Building something custom? Read about webhooks and the REST API.
Questions, answered.
More on the FAQ page, or write to us.
Kallix sends signed webhooks, and Zapier, Make or your own code turns the events you care about into Slack messages. There's no Kallix app in the Slack Marketplace.
Call started, call ended and call analysed. Use the analysed event when the message needs the outcome, captured fields or sentiment.
Yes. Filter on the outcome, sentiment or a captured field, and send each kind of call to its own channel.
Yes. The test button in the dashboard sends a sample event to your endpoint, so you can check the message before any real call.
Use a warm transfer. Set rules for when the agent hands the call to your team, such as a keyword or the caller asking for a person, and use Slack for the follow-ups after.
More in Productivity.
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