Google Drive AI voice agent integration.
Transcripts filed, documents put to work.

Transcripts saved as files

After each analysed call, a Zapier or Make step writes the transcript and outcome to a file in Drive.

Folders your way

File calls by agent, campaign or outcome, so each team finds its calls in the folder it already uses.

Drive files as knowledge

Download FAQs, price lists and policies from Drive and upload them to a knowledge base. Upload again when they change.

Contact lists from Drive

Keep campaign lists as CSV files in Drive, with a column for each variable, and upload them to a campaign.

• Customer supportAnswer callers from the help documents in Drive, and file each support call where your team reviews them.Use case
• AI receptionistGive your receptionist agent the latest price list and policies from Drive, so callers get the current answer.Use case
• Feedback surveysSave every feedback call's transcript and score to a Drive folder your team reads each week.Use case

1. 1

   Catch the call

   In Zapier or Make, start with a webhook trigger and add its address as a webhook in the Kallix dashboard.

2. 2

   Create the file

   Add a Google Drive step that creates a file from text in the folder you choose, named by date, agent or outcome.

3. 3

   Upload your documents

   Download the Drive files the agent should know and upload them to a knowledge base in the dashboard.

4. 4

   Check the answers

   Use the retrieval tester to see what the agent will say, then attach the knowledge base to the agent.

Building something custom? Read about webhooks and the REST API.

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