Zendesk AI voice agent integration.
Support calls written to Zendesk tickets.

Tickets from calls

After a support call, the webhook's outcome, captured fields and transcript can open a Zendesk ticket for the caller.

Internal notes on tickets

Add the transcript and outcome as an internal note, so your team on chat and email sees what was said on the phone.

Triggers start calls

A Zendesk trigger can notify a webhook when a ticket changes, which can start a Kallix call through the API, for example to confirm a fix.

Tags and fields

Map the outcome and sentiment to Zendesk tags or custom fields, so your views and reports pick them up.

• Answer support callsResolve common questions from your knowledge base, transfer the rest to your team, and log every call in Zendesk.Use case
• Feedback calls after a fixCall customers when a ticket is solved, record a score and a reason, and reopen the issue when the answer is poor.Use case
• Failed delivery follow-upsCall customers about a missed delivery, capture a new date or address, and add it to the ticket.Use case

1. 1

   Build and test your agent

   Create a support agent in the studio, add a knowledge base from your help centre, and run test calls.

2. 2

   Route your support line

   Point a Kallix number at the agent and set the rules for transferring callers to your team.

3. 3

   Send calls to Zendesk

   Point Kallix's webhooks at Zapier, Make or your server, and create or update tickets through Zendesk's API. Use the test button to check it.

4. 4

   Add Zendesk triggers

   For outbound calls, add a Zendesk trigger and webhook, or a Zapier or Make step, that sends customers to a Kallix campaign.

Building something custom? Read about webhooks and the REST API.

• FrFreshdesk
• SeServiceNow