Delivery update calls before customers chase you.
Fix the address before the rider leaves.
Dev, AI assistant
Failed-delivery reschedule, in Hindi + English. An example call.
- DevNamaste, main Dev, SwiftRoute Logistics ka AI assistant. Kya meri baat Anjali ji se ho rahi hai? Aaj aapka parcel deliver nahi ho paya.
- CallerHaan, main office mein thi. Aur rider ko gali bhi nahi mili.
- DevSorry for the trouble. Koi landmark bata dijiye, aur kal kaunsa time theek rahega, subah ya shaam?
- CallerShiv Mandir ke peeche wali gali. Kal shaam 6 baje ke baad.
- DevDone. Kal 6 pm se 9 pm ke beech re-attempt hoga, landmark ke saath. Confirmation WhatsApp par bhej raha hoon.
How it works. From trigger to outcome in 4 steps.
- 1
A shipment event arrives
Your shipping platform or order system sends events to Kallix by API, such as delayed or delivery failed, with the AWB, address and slot as variables.
- 2
The agent calls the customer
It says it's an AI assistant calling for your company, gives the update and asks for what's missing: a landmark, a better time or a new date.
- 3
Answers become fields
A corrected address, an alternate number or a new date is saved as a field, with an outcome such as re-attempt requested or address updated.
- 4
The next attempt is ready
Webhooks send the details to your shipping platform, so the next run goes out with the right address and slot. WhatsApp confirms it for the customer.
What you can track. On every call.
Each call ends with an outcome, a recording and a transcript, logged against the contact and sent on to your CRM.
- Connect rate
- Re-attempts scheduled
- Addresses corrected
- Refusals and reasons
- Delivery questions answered
- Calls by hour and weekday
Everything this call needs.
- Shipment updates
- Call customers when a parcel is delayed or out for delivery, so someone is home or leaves instructions for the rider.
- Address and landmark checks
- Before dispatch, confirm the address, pincode and a landmark, and take an alternate number the rider can call.
- Failed-delivery reschedules
- When an attempt fails, find out why, agree a new date or slot and send it back for the re-attempt.
- Delivery questions answered
- Route your support number to an agent that answers delivery questions from your knowledge base, takes the order number and passes the rest to your team.
- Keypad or voice
- Customers can press 1 to confirm or simply say it, which helps on noisy streets and patchy lines.
- Ready for festive peaks
- Add concurrent lines for Diwali and sale weeks, then scale back. Each extra line is ₹999 a month.
Where delivery update calls fit. From dispatch to the doorstep.
To confirm cash-on-delivery orders before they ship, see order confirmation →. Delivery update calls cover what happens after that:
- Before dispatch. Check the address, pincode and landmark, and take an alternate number.
- Delays. Tell customers a parcel is running late and give the new date, before they call you.
- Out for delivery. Check someone will be home, or take instructions such as leaving it at the society gate.
- Failed attempts. Find out what went wrong and agree a re-attempt date and slot.
- Large items. Agree a delivery and installation slot for furniture and appliances.
- Refusals. Record why a customer refused a parcel, and pass it to your operations team.
Numbers and controls for courier calls. Set up for India's rules.
- 1601-series numbers. The 1601 series is for service and transactional calls from couriers and logistics firms. Kallix provides these numbers through Vobiz, and declares automated calling to the operator for them.
- Online brands. Calling about your own orders? Ask us which series fits, as no series has yet been named for other e-commerce service calls.
- Calling windows. Calls go out only in the IST hours you set, with the retries and gaps you choose.
- Your name, honestly. Agents say who they're calling for and that they're an AI. Our acceptable use policy → bars posing as a courier or brand you don't represent.
- Data in India. Call data is stored and processed in India, and phone numbers can be hidden from view-only members of your team.
Where teams use it.
- Logistics and deliveryAI voice agents for logistics that call buyers on NDRs, rebook failed deliveries, check addresses and landmarks, and confirm COD orders in Hindi and English.Industry
- E-commerce and D2CAI voice agents for ecommerce and D2C that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid, synced to your store.Industry
- Home servicesAI voice agents for home services that book jobs, confirm technician visits, renew AMCs and follow up on quotes in Hindi, English and Hinglish, 24×7.Industry
Questions, answered.
More on the FAQ page, or write to us.
Calls that tell customers where a parcel stands and fix problems before the rider arrives: delays, address checks, missed deliveries and reschedules. Kallix makes them from your shipment events, and answers customers who ring you with delivery questions.
Yes. The agent takes a corrected address, landmark, alternate number or preferred slot and saves each one as a field. Webhooks send them to your shipping platform for the next attempt.
Soon enough to fix it before the next run. Send the failed-delivery event by API and the agent calls within your calling window, on the same day where the window allows.
On outbound calls, it gives the status you send with each shipment event. On inbound calls, it answers general delivery questions from your knowledge base, takes the order or AWB number and passes anything specific to your team.
Couriers and logistics firms make their service and transactional calls from the 1601 series, and Kallix provides those numbers through Vobiz. Kallix declares automated calling to the operator for the numbers it provides. If you're an online brand, ask us which series fits your calls.
The agent doesn't argue. It records the reason as a field, logs the outcome and offers to pass the case to your team, who can decide whether to stop the re-attempt.
The agent can remind the customer of the amount due on delivery, and send a prepaid link on WhatsApp if you offer one. Agents never ask for card numbers, OTPs or PINs.
Order confirmation calls are for online stores: confirm a COD order before it ships, and follow up when one of their deliveries fails. Delivery update calls cover the whole route to the doorstep, for couriers and logistics companies as well as brands.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.