An IVR replacement that listens first.
No menus, just the answer or the right team.
Zoya, AI assistant
Main line, no menu, in Hinglish. An example call.
- ZoyaNamaste, Fibrely Broadband mein aapka swagat hai. Main Zoya, ek AI assistant hoon. Bataiye, main aapki kya madad kar sakti hoon?
- CallerInternet subah se band hai, aur is baar bill bhi zyada aaya hai.
- ZoyaSorry, dono dekh lete hain. Kya aapne router ko ek baar band karke phir se on kiya?
- CallerHaan, do baar kiya. Phir bhi red light aa rahi hai.
- ZoyaTheek hai, maine technician visit ki request note kar li hai. Bill ke liye main aapko billing team se connect kar rahi hoon, aur unhe dono details bhej di hain.
How it works. From trigger to outcome in 4 steps.
- 1
A customer calls
Your number rings and the agent picks up straight away with your greeting, at any hour. There's no menu to sit through.
- 2
They say what they need
Callers explain in their own words and language. Those who prefer keys can still press them, because the agent accepts keypad input.
- 3
Answered or routed
The agent answers from your knowledge base, books a slot or takes a message. Anything else goes to the right team on your transfer rules.
- 4
You see why people call
Every call is logged with its recording, transcript, outcome and sentiment, so you can see what people call about and where calls end.
What you can track. On every call.
Each call ends with an outcome, a recording and a transcript, logged against the contact and sent on to your CRM.
- Calls answered
- Calls resolved by the agent
- Transfers by team
- Top call reasons
- Where calls end
- After-hours calls
Everything this call needs.
- Routing by what callers say
- Transfer to sales, support, billing or a named person based on keywords, intent or a request for a person. Edit the rules yourself in the dashboard.
- Answers, not just routing
- Build a knowledge base from your website and documents, so the agent resolves questions about hours, fees, branches and policies itself.
- Keypad still works
- Callers who like pressing keys still can. The agent accepts keypad (DTMF) input for choices and for order or account numbers.
- Every caller's language
- The agent greets in your primary language and switches when the caller does, across Hindi, English, Hinglish and more.
- Open 24×7
- After hours and on holidays, the agent still answers, books visits and takes messages, then marks callbacks for your team's morning.
- See why people call
- Outcomes, sentiment and where calls end show you which questions to add to the knowledge base next.
AI IVR vs a phone tree. What changes for your callers.
| Phone tree | Kallix AI IVR | |
|---|---|---|
| How a call starts | Listen to a menu, then press keys | Say what you need, or press keys if you prefer |
| Languages | One recorded menu per language | Hindi, English, Hinglish and more, switching when the caller does |
| Routine questions | A recorded message, or a queue for a person | Answered from your knowledge base |
| Routing | Fixed by the menu | Transfer rules on keywords, intent or a request for a person |
| Making changes | Re-record prompts and rebuild the menu | Edit the agent, test it and ship a new version |
| What you learn | Which keys were pressed | Recording, transcript, outcome and sentiment for every call |
How to replace your IVR. IVR replacement in five steps.
- List why people call. Start from your current menu options and your most common call reasons.
- Build the agent. Add a knowledge base from your website and documents, and write a transfer rule for each team.
- Test it. Run test scenarios for each call reason, check pass or fail, and fix the gaps before a customer calls.
- Start small. Forward one menu option, or your after-hours calls, to a Kallix number. Move the rest across when you're happy.
- Keep improving. Rate calls, ship changes as new versions and roll back if you need to.
Kallix numbers come through our telephony partner, Vobiz. To keep the number your customers know, ask your phone provider to forward calls to your Kallix number. Want help with the first build? Our guided launch pairs your team with a Kallix conversation designer, then hands over.
Where teams use it.
- HealthcareAI voice agents for healthcare that book appointments, confirm visits, win back no-shows and collect feedback for clinics and hospitals, 24×7.Industry
- Banking and lendingAI voice agents for banking and lending that remind borrowers before EMIs, follow up on bounces, chase KYC and qualify loan leads in Hindi and English.Industry
- E-commerce and D2CAI voice agents for ecommerce and D2C that confirm COD orders, rescue failed deliveries, recover carts and move buyers to prepaid, synced to your store.Industry
- Home servicesAI voice agents for home services that book jobs, confirm technician visits, renew AMCs and follow up on quotes in Hindi, English and Hinglish, 24×7.Industry
Questions, answered.
More on the FAQ page, or write to us.
It's a voice agent that picks up your phone line in place of a recorded menu. Callers explain why they're calling in plain speech, and the agent answers, books, takes a message or transfers them, with no options to press through.
Yes. Rent an Indian number in the dashboard and ask your current phone provider to forward calls to it, all the time or only for some menu options or hours. Kallix doesn't support bringing your own SIP trunk today.
No. Start with after-hours calls or a single menu option forwarded to Kallix, check the results in analytics, then move more calls across when you're ready.
The agent transfers them on your rules: when they ask for a person, use certain keywords or raise something sensitive. Outside office hours it takes a message and marks a callback instead.
It asks again in simpler words, and offers a transfer if it still can't help. Idle and silence handling covers callers who go quiet, and the fallback lines you write cover the rest.
Yes. The agent accepts keypad (DTMF) input, so callers can press keys to choose an option or enter an order or account number.
Calls cost ₹4.80 a minute for Indian calls, billed in 30-second pulses, with the voice, speech recognition and language model included. Numbers start from ₹499 a month. New accounts get ₹500 in free credits, about 100 minutes of calls.
Yes. The agent says it's an AI assistant in its greeting, and offers a person whenever a caller asks.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.