Skip to content
Glossary

Conversational AI

Conversational AI is the technology behind software that understands what people say or type and answers in everyday language. It brings together speech recognition for voice, a language model that works out meaning and the next step, and a way to reply, either as text in a chat or as a spoken voice on a call.

How conversational AI works on a phone call

On a call, conversational AI runs in a loop. The caller speaks, speech recognition turns it into text, the language model chooses the reply and any action, and text-to-speech says it. Then the system listens again.

Take an inbound call to a clinic, Asha Clinic:

  • Agent: "Namaste, main Asha Clinic ki AI assistant hoon. Bataiye, kaise madad karoon?"
  • Caller: "Doctor sahab Saturday ko milenge? Subah ka time chahiye."
  • Agent: "Ji, Saturday subah ke liye 10 baje aur 11:30 baje mein se kaunsa theek rahega?"
  • Caller: "11:30."

In four short turns the system understood a question about availability, a preference for the morning and a choice.

Conversational AI, chatbots and IVR

A chatbot is conversational AI in text. An IVR isn't conversational at all: it plays a menu and waits for a key. Voice is the harder case, because people interrupt, pause, mix Hindi and English and expect an answer straight away.

Why it matters

Most customers would rather say what they need than sit through a list of options. Conversational AI lets a business respond in the customer's own words, at any hour, and keep a record of what was agreed.

How Kallix uses it

Kallix applies conversational AI to phone calls: AI voice agents that you build, test, launch, measure and improve on one platform, with WhatsApp follow-ups, CRM sync and analytics built in.

Explore the Kallix platform

Common questions.

More on the FAQ page, or write to us.

No. Generative AI creates new text, images or audio. Conversational AI is about holding a dialogue, and many conversational systems now use generative language models to write their replies.

Yes. A voice agent answers or places calls on regular Indian numbers. Kallix provides numbers through its telephony partner, Vobiz, and you route each one to an agent.

A clear goal for each call, the facts the agent may share (usually a knowledge base of FAQs, prices and policies) and rules for when to hand the call to a person.

Put an agent on the line.
Hear it call you today.

Hear a live callBook a demo

₹500 in free credits when you sign up. ₹4.80 a minute after that.