Support triage.
A ready-made inbound AI agent template.
Nikhil, support desk assistant
inbound
- First line
- “Hello, company, this is Nikhil, an AI assistant. How can I help you today?”
- The ask
- “I can log this for the team name team right now. May I have your order or account reference?”
- Rules it keeps
- Never promise a resolution time beyond what the knowledge base states.
Meet Nikhil. A support desk assistant.
Calls customers calling for help.
Variables you pass in, from your list or the API
- {{callee_name}}
- {{team_name}}
What callers ask. And what the agent does next.
| When the caller says | The agent answers | Then it |
|---|---|---|
| “Where is my order?” | Answer from the tracking details if available; otherwise log a ticket. | Capture the order reference. |
| “I want to talk to a person.” | Of course, let me connect you. | Call transfer_call with a one-line handover. |
| “When will this be fixed?” | Quote only the timeline the knowledge base states. | Log the ticket. |
Every template also handles the wrong person, “call me later”, “not interested”, a request for a person and a request not to be called again.
Questions, answered.
More on the FAQ page, or write to us.
Yes. The template fills in the agent's first line, objective, script, FAQs and variables, and you can edit every part in the agent studio before you launch.
Make test calls from your browser, then run a test suite of scenarios against the agent version and fix whatever fails.
Hindi, English, Hinglish and more. Set a primary and a secondary language, and the agent switches when the caller does.
₹4.80 a minute, billed in 30-second pulses, with ₹500 in free credits when you sign up.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.