Doctor appointment booking.
A ready-made inbound AI agent template.
Sonia, appointment desk assistant
inbound
- First line
- “Hello, company, this is Sonia, an AI assistant. How can I help you today?”
- The ask
- “For that concern, I can book you with Dr. doctor name in department. Would slot 1 or slot 2 suit you?”
- Rules it keeps
- Emergencies: tell the caller to visit the emergency ward or call the ambulance number from the knowledge base, then end the call.
Meet Sonia. A appointment desk assistant.
Calls patients calling the hospital.
Variables you pass in, from your list or the API
- {{callee_name}}
- {{doctor_name}}
- {{department}}
- {{slot_1}}
- {{slot_2}}
What callers ask. And what the agent does next.
| When the caller says | The agent answers | Then it |
|---|---|---|
| “It is an emergency.” | Please come to the emergency ward right away or call the ambulance number from the knowledge base. | End the call. |
| “I want to reschedule.” | Sure. May I have the name and the current appointment date? | Offer the next two slots and rebook. |
| “What are the OPD timings?” | Answer from the knowledge base. | Offer a booking. |
Every template also handles the wrong person, “call me later”, “not interested”, a request for a person and a request not to be called again.
Questions, answered.
More on the FAQ page, or write to us.
Yes. The template fills in the agent's first line, objective, script, FAQs and variables, and you can edit every part in the agent studio before you launch.
Make test calls from your browser, then run a test suite of scenarios against the agent version and fix whatever fails.
Hindi, English, Hinglish and more. Set a primary and a secondary language, and the agent switches when the caller does.
₹4.80 a minute, billed in 30-second pulses, with ₹500 in free credits when you sign up.
Put an agent on the line.
Hear it call you today.
₹500 in free credits when you sign up. ₹4.80 a minute after that.