Kallix vs Haptik.
A Jio-backed suite, or voice at ₹4.80 a minute.
The short answer
Pick Haptik if you want one vendor for WhatsApp, web chat, social channels and voice, need ISO 27001 or HIPAA for procurement, or want to choose your own language model.
Pick Kallix if phone calls are the work, you want a published per-minute price and ₹500 in free credits to start, and you want call data stored and processed in India on every account. How Kallix handles data →
Facts checked on 23 Oct 2026.
Haptik websiteKallix vs Haptik, row by row. Their facts cite their own pages.
| Row by row | Kallix | Haptik |
|---|---|---|
| Built for | Growth, sales, collections, operations and support teams at Indian businesses, with a REST API for developers | Enterprise customer service, sales and booking agents across WhatsApp, web, social channels and voice[2] |
| Published rate | ₹4.80 a minute | Not published. haptik.ai/pricing opens the home page, which offers demos and contact with sales[2] |
| What the rate covers | Voice, speech recognition, the language model and Indian call minutes | Not published[2] |
| Free to start | ₹500 in free credits on sign-up, about 100 minutes | Not published. Its voice page offers a live demo call and a sales demo[1] |
| Concurrent calls (parallel lines) | 2 included, then ₹999 a month for each extra line | Not published[1] |
| Indian phone numbers | Rented in the dashboard through Vobiz, from ₹499 a month (billed ₹1,497 every three months): 140-series, 1600 and 1601-series and regional numbers | Not published. Its voice page covers calls over telephone, mobile apps and web[1] |
| Your own carrier or SIP trunk | Not offered. Every Kallix number comes through Vobiz | Not published on the pages we checked[1] |
| Languages | Hindi, English, Hinglish and more, switching when the caller switches | 100+ languages, by its voice page[1] |
| Choice of AI models | One stack, chosen and tuned by Kallix, priced into the rate | Pick GPT, Llama or Claude models, or bring your own LLM[5] |
| No-code builder | Agent studio: start from a template, or describe the agent in plain words and Kallix drafts it | A no-code and low-code AI Agent Builder, trained on PDFs, CSVs and other documents[5] |
| Testing before launch | Test suites of scenarios with a pass or fail for each, rerun on every new version | Not described on the pages we checked[5] |
| Handoff to a person | Warm transfer to your team on rules: keywords, intent or the caller asking for a person | Routes calls to live agents with a summary and the detected intent[1] |
| Follow-ups after a call through WhatsApp Business: confirmations, documents and per-account payment links | A full WhatsApp channel, plus Interakt, its WhatsApp campaign platform[7] | |
| CRM sync | HubSpot, Zoho CRM, Salesforce, LeadSquared, Freshsales and more, through webhooks, the API, Zapier or Make | Ready integrations including Genesys, HubSpot, LeadSquared, Salesforce, Zendesk and Zoho SalesIQ[4] |
| Where call data is stored | Stored and processed in India, on every account | On Azure and AWS. Its security page doesn't name the regions[3] |
| DPDP Act | Kallix is DPDP Act compliant | Not stated on the pages we checked. Its security page cites GDPR, CCPA and PDPA[3] |
| Certifications | None claimed | ISO 27001:2022 certified and HIPAA compliant, with FIPS 140-2 encryption[3] |
| Uptime commitment | No figure published | A 99.9% uptime guarantee[3] |
| Company | Founded in 2026, Noida | Part of Jio Platforms, which took a majority stake in early 2019[6] |
Where each is stronger. Pick on what matters to your calls.
Where Haptik is stronger
One vendor for every channel
Haptik runs AI agents on WhatsApp, web, RCS, Instagram, Messenger and voice, with live chat tools for your team. Kallix covers phone calls, with WhatsApp for follow-ups.
Paperwork for big procurement
ISO 27001:2022, HIPAA compliance and a 99.9% uptime guarantee. Kallix holds no certifications and publishes no uptime figure yet.
More languages
Haptik's voice page says 100+ languages. Kallix covers Hindi, English, Hinglish and more.
Model choice
Pick GPT, Llama or Claude models, or bring your own LLM. Kallix runs one stack that it chooses and tunes.
Contact-centre integrations
100+ ready integrations, including NICE CXOne, Genesys, Salesforce and Zendesk, suit teams that already run a large contact centre.
Backing and history
Part of Jio Platforms since 2019, with enterprise case studies on its site.
Where Kallix is stronger
A price you can see, and a free start
₹4.80 a minute with Indian call minutes included, and ₹500 in free credits to start without a sales call. Haptik's prices come through a demo.
Call data in India on every account
Kallix stores and processes call data in India and is DPDP Act compliant. Haptik's security page names Azure and AWS but not the region.
Indian numbers and calling rules in each campaign
Rent 140, 1600 and 1601-series or regional numbers through Vobiz, check every number against the DND register before dialling, and call only inside your IST windows.
Test every change
Run a suite of scenarios against each new agent version, see a pass or fail for each, and roll back if a change slips.
Made for phone teams
Outcomes such as promise to pay or callback requested, the best time to call by IST hour, and a per-account UPI payment link on WhatsApp after the call.
What a month costs. Worked in rupees.
Haptik doesn't publish its prices. Its pricing address opens the home page, which offers a demo or a talk with sales. So we can only work out our side. The assumptions:
- 10,000 minutes a month of outbound calls to Indian mobiles
- one Indian phone number and five calls running at once
- taxes left out
| Monthly cost | Kallix | Haptik |
|---|---|---|
| Agent minutes | 10,000 × ₹4.80 = ₹48,000 | Not published |
| Telephony | Included | Not published |
| Five calls at once | 3 extra lines × ₹999 = ₹2,997 | Not published |
| One Indian number | ₹499 | Not published |
| Total | ₹51,496 | Ask Haptik for a quote |
What to ask Haptik for, so you can compare like for like:
- whether voice is priced per minute, per conversation or as part of a platform licence
- whether telephony and Indian numbers are included, or come from your own carrier
- how many calls can run at once
- set-up or consulting fees, and the minimum contract
- whether voice is priced separately from WhatsApp and chat
On Kallix, calls bill in 30-second pulses, so a 50-second call counts as two pulses, ₹4.80.
Every Kallix rate is on the pricing page.
Moving from Haptik. In 4 steps.
- 1
Choose what moves
You can keep chat and WhatsApp on Haptik and move phone calls to Kallix first. List the call journeys and contact lists you need.
- 2
Rebuild the call in the studio
Paste your agent's instructions, or describe it in plain words. Build a knowledge base from your website, or upload your FAQs and policies.
- 3
Test before launch
Write your common and awkward calls as scenarios, and run the suite until each one passes.
- 4
Rent a number and connect your CRM
Rent an Indian number in the dashboard, then send outcomes to Salesforce, HubSpot, LeadSquared or your own CRM through webhooks or the API.
Questions, answered.
More on the FAQ page, or write to us.
Haptik doesn't publish its prices; you get a quote after a demo. Kallix publishes ₹4.80 a minute with Indian call minutes included, ₹999 a month for each line beyond the two included, and numbers from ₹499 a month.
Yes. Jio Platforms bought a majority stake in Haptik in early 2019, and its site carries the name Jio Haptik Technologies Limited.
Haptik's voice page says 100+ languages. Kallix covers Hindi, English, Hinglish and more, and switches when the caller switches. Test your own script on both before you decide.
Kallix stores and processes call data in India on every account and is DPDP Act compliant. Haptik runs on Azure and AWS, and its security page doesn't say in which region.
Kallix gives you ₹500 in free credits on sign-up, about 100 minutes, and you can build and call on your own. Haptik offers a live demo call on its voice page and a sales demo.
Haptik runs full AI conversations on WhatsApp and sells Interakt, a WhatsApp product. Kallix sends WhatsApp follow-ups after a call, such as a confirmation, a document or a payment link.
Haptik lists 100+ ready integrations, including Salesforce, HubSpot, LeadSquared and Zendesk. Kallix connects to HubSpot, Zoho CRM, Salesforce, LeadSquared, Freshsales, Google Sheets and more through webhooks, the REST API, Zapier or Make.
On Haptik, yes: pick GPT, Llama or Claude models, or bring your own. On Kallix, no: we run one stack that we choose and tune, priced into the ₹4.80 rate.
Sources
Facts checked on 23 Oct 2026. Spot something out of date? Tell us.
- 1.Voice AI agents. Haptik, checked 23 Oct 2026
- 2.Haptik home page. Haptik, checked 23 Oct 2026
- 3.Enterprise security. Haptik, checked 23 Oct 2026
- 4.Integrations. Haptik, checked 23 Oct 2026
- 5.AI Agent Builder. Haptik, checked 23 Oct 2026
- 6.About us. Haptik, checked 23 Oct 2026
- 7.Interakt. Haptik, checked 23 Oct 2026
Hear Kallix on your own calls.
Then decide.
₹500 in free credits when you sign up. ₹4.80 a minute after that.